I have now sent very private documents to them and they have blocked me after completely, this is stressing me out so much. This was while I was waiting for an answer that why my refund was denied. Stay away from a place like this! They have now blocked my contacts, I cant send emails or go to live chat. Honestly speaking disgusting behaviour towards someone who is already in vulnerable position. I really wouldnt want anyone to have these details and I wouldnt have send those if I would have known that. And this is where they needed over 10 private documents regarding me? This has caused me so much stress and anxiety. They only said that refund denied and I have accepted the terms.
I thought that this was meaning that they will refund me as there were so many documents they asked. I sent them very private information about my difficulties, doctors statement, 8!!! Different Bank statements. It took a week and they asked me a lot of different documents. I asked them is it possible to refund based on my difficulties. This is warning to all that do not use a site like this or support this kind of casino ever.